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Homepage Sign in Get started Writing from the frontiers of design, UX development, content strategy, and research. Design UX Development Content Strategy Research Careers Follow Following Featured Story How adopting a UX mindset changed the Shopify Help Center How adopting a UX mindset changed the Shopify Help Center Three ways we used UX thinking to improve customer support Robert Mousseau Jan 15 Fresh Reads Falling in love with the problem Falling in love with the problem Why Shopify is betting on Berlin Gene Shannon Jan 22 The critical connection between support and UX design The critical connection between support and UX design How working in customer support made me a better designer Clara Petit Jan 8 Life advice for creatives Life advice for creatives A conversation with Adam J Kurtz Gene Shannon Dec 17, 2019 Sign up for our bi-weekly newsletter! Get the latest posts and hot jobs delivered to your inbox. Sign up now The content strategy principles we followed to build the Shopify App CLI The content strategy principles we followed to build the Shopify App CLI Content strategy on the command line Graham F. Scott Nov 20, 2019 The UX² of building smart, intuitive partnership products The UX² of building smart, intuitive partnership products When integrating a partner into a platform, two UX teams are better than one. Amy Shea Oct 2, 2019 Think like a chef: how to use a design system Think like a chef: how to use a design system Learning how a system really works can elevate experiences from consistent to inspired Stephanie Poce Sep 25, 2019 A conversation with the authors of Think Like a UX Researcher A conversation with the authors of Think Like a UX Researcher UX research experts answer questions on trends, team challenges, and advice for people getting started in the field Gene Shannon Sep 18, 2019 How to concatenate localized strings mindfully How to concatenate localized strings mindfully Techniques you can use to help translators deliver high-quality translations Francine Navarro Sep 11, 2019 Business is our business Business is our business Why UXers can benefit from learning the language of business Gene Shannon Sep 5, 2019 Putting your research on display Putting your research on display How I created a gallery to teach people the value of UX research Melanie Buset Sep 3, 2019 So you got that internship you wanted, but now what? So you got that internship you wanted, but now what? Six tips for making the most of your time Carol Yao Aug 22, 2019 Designing address forms for everyone, everywhere Designing address forms for everyone, everywhere A 5-step guide to designing global addresses Virginia Start Aug 20, 2019 About Latest Stories Archive About Medium Terms Privacy...